At Koople.app, we place great importance on protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you use our Koople.app mobile application.

Information We Collect

Personal Information

When you use our application, we may collect the following information:

• Unique device identifier
• First name and age of users
• Voice samples for diarization
• Audio recordings of conversations
• Conversation transcripts

Usage Data

We also collect information about how you use our application, including:

• Frequency of use
• Features used
• Application errors and crashes
• Performance data

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our service
• Analyze your conversations to offer personalized advice
• Identify different speakers in audio recordings
• Improve our conversation analysis algorithms
• Detect and resolve technical issues

Sharing Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With third-party service providers that help us provide our service (and in such cases, data is anonymized before transmission)
• If required to comply with the law or legal proceedings

Data Security

At Koople.app, the security of your data is our top priority. We implement the most rigorous protection measures to ensure the confidentiality and integrity of your personal information.

Secure Hosting in France

All your data is exclusively hosted in France, on secure servers located in an ISO 27001 certified datacenter. This international certification guarantees that our infrastructure meets the strictest standards for information security management.

Data Protection

We have implemented several layers of protection to secure your data:

• Encryption for all data transmissions
• Continuous and proactive monitoring of our infrastructure
• Regular security audits
• Data compartmentalization and principle of least privilege
• Encrypted and redundant backups

Regulatory Compliance

Our infrastructure and processes are designed to comply with the General Data Protection Regulation (GDPR) and other French and European data protection regulations.

We are committed to using the best practices and available technologies to protect your information.

Data Retention

We retain your personal data for as long as necessary to provide our service and fulfill the purposes described in this privacy policy. You can request the deletion of your data at any time by writing to dpo@koople.app

Your Rights

Depending on your place of residence, you may have certain rights regarding your personal information, including:

• Access to your personal data
• Correction of your personal data
• Deletion of your personal data
• Restriction or objection to the processing of your data
• Receiving your data in a portable format

To exercise these rights, please contact us at dpo@koople.app.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date.

Contact

If you have any questions regarding this privacy policy, please contact us at:

dpo@koople.app